When you purchase from ice-drinks.co.uk, you are agreeing to the following terms and conditions:
Shipping
While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.
Goods delivered normally arrive between 8am and 8pm, Monday to Friday.
Most orders are dispatched from stock with a lead time of 1-2 days. Next day delivery can be arranged if needed. For next day deliver orders must be placed and full payment cleared before 12pm. We can not offer next day deliveries for orders placed over the weekend or bank holidays. All next day delivers are subject to stock.
Once you receive your tracking code you can log on to the couriers website and arrange to have the parcel to be left in a preferred place if you are not going to be available to receive the parcel, if the parcel shows as delivered and there are issues thereafter this will be your responsibility.
Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on deliver as no claims with regard to damaged items can be made after our driver has left the delivery address, unless signed for as damaged on delivery.
In the unlikely event that some of your goods are damaged we will collect and replace the product. Any claims must be made within 7 days of receipt of goods.
Receipt of your goods / Signing for:
When your receive your order, please ensure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order.
Visually inspect the condition and entirety of your delivery, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered. You will need to examine the pallet and count each item to make sure everything ordered has been received.
Damaged Goods
Any damaged goods MUST be signed as damaged on the delivery note; we will then make further arrangements with you to replace the damaged drinks.
Cancellations and Returns
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order, up to 14 days after you have received the goods. All returns and cancellations must conform to the guidelines laid out in the “Consumer Contracts (Information, Cancellation and Additional Charges) Regulations” a guide of which can be found at:
http://www.legislation.gov.uk/uksi/2013/3134/schedule/2/made
If goods have not been dispatched (sent) we will refund you the full invoice amount within 14 working days of notification.
If you have taken delivery for your goods you must return the goods to us at your own expense following our authorization. Returns will only be accepted within 7 days of receipt. We will then refund the order in full less any direct expenses we may have incurred in fulfilling the original agreement.
Direct expenses incurred include any delivery costs or restocking fees whether charged or not.
Deliveries are calculated by weight and delivery location.
If the courier arrives at your address and you refuse to delivery and cancel the order you will be liable for any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not.
All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 14 days of cancellation. Returns and cancellations can not be accepted on special order products.
To cancel or amend your order you must inform us either in writing or by email: info@ice-drinks.co.uk
VAT
The price shown for the goods includes VAT unless otherwise stated.
Product Guarantee
Product guarantees are listed against the products, correct use of the products and circumstances of there use are the basis of any product guarantee. Guarantees are covered by the manufacturers and will be dealt with by them.
Internet Pictures
Whilst every effort is made to use a photograph as close to the real item as possible, some screens and browsers affect the colour of the picture displayed.
Confidentiality
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
Indemnity
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
Jurisdiction
The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.
Consumer Rights
None of the above Terms and Conditions affects your statutory consumer rights.